FAQs

We are happy to admit eligible Platinum Card Members and Delta Reserve® Card Members into locations of The Centurion® Lounge in the U.S., London Heathrow Airport, Hong Kong International Airport, and Tokyo International Airport within 3 hours of the departure time stated on your eligible same-day, confirmed boarding pass. We can’t admit you if you’ve just landed, unless you have a layover or connecting flight that departs on the same day that is stated on your boarding pass. Same-day round-trip itineraries are not considered connecting flights.

Guest access policies may vary internationally by location and are subject to change. Refer to the specific location’s page at thecenturionlounge.com/international/ for more information on access policies.

AMEX aims to protect the health, safety, and security of all staff, vendors, members, and guests while in and/or around Centurion Lounges. Accordingly, in general, AMEX does not permit members of the public to bring pets into Centurion Lounges. As a recognized exception to the general 'no pets' policy, 1. individuals who require the assistance of a service animal as defined by the Americans with Disabilities Act 'ADA' or equivalent state/local laws will be permitted to be accompanied by their service animal when visiting Centurion Lounges and 2. active duty military dogs who are listed on applicable military orders will be permitted to accompany their handler when visiting Centurion Lounges.

OBLIGATIONS OF SERVICE ANIMAL HANDLERS

Individuals seeking to bring an animal into Centurion Lounges:

• Are responsible for caring for their animal for the entirety of their visit.
• Must ensure that the animal is housebroken and, should the animal need to relieve itself while in Centurion Lounges, the animal is taken to utilize an appropriately designated relief area in the applicable airport.
• Must have their animal under control at all times
• No barking at, or biting, employees or other individuals
• No damaging property
• No interference with AMEX’s business
• Not permitted on the furniture, but permitted on the individual’s lap if necessary for the performance of the service animal’s duties
• No eating or drinking from lounge service ware
• Must be leashed, harnessed, or tethered at all times unless these devices interfere with a service animal’s work or the individual’s disability prevents use of these devices. (In any event, the animal must be in the continuous full control of their handler.)

AMEX'S RIGHT TO REMOVE/EXCLUDE ANIMALS

AMEX reserves the right to ask individuals to remove their animals from Centurion Lounges if appropriate AMEX personnel, in their sole, informed, discretion determine that the animal:

• Poses a direct threat to the health and safety of others (e.g., snapping at people; foaming at the mouth)
• Is not under the control of the handler and is adversely affecting the comfort and care of other members/guests of AMEX; Note:The fact that another individual may be uncomfortable around/afraid of and/or allergic to service animals is not grounds for the exclusion of service animals
• Is not housebroken
• Is causing property damage
• And the behavior is either significantly severe, or less so but has not stopped despite multiple requests

If an animal is excluded/removed from Centurion Lounges for any of the aforementioned reasons, the handler will be given the option of remaining in Centurion Lounges without the animal. Note however that AMEX employees are not able to watch the animal on behalf of the person during this time.

LIABILITY

AMEX shall not be liable for loss of, or injury to, any animal brought into AMEX Lounges. Any individual who brings an animal into AMEX Lounges is completely and solely liable for any injuries or any damage to personal property caused by the animal. Any repair or cleaning/maintenance costs incurred by an animal will be charged in full to its handler.

AMEX reserves the right to revisit, change, modify, add, or remove sections of all policies in accordance with applicable federal, state and local laws at any time.

Food & Beverages:

• Food and alcoholic beverages may not be brought into, or removed from, the premises. Outside food may be brought in if medically necessary.
• Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated. (18 years of age in HKG & LHR, and 20 years of age in HND)
• The Centurion Lounge policy is to serve each member and their guests one drink at a time.

Lounge Behavior:

• Airport luggage carts are not permitted in any Centurion Lounge.
• Smoking, vaping, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
• All members and their guests must wear appropriate attire and conduct themselves in a manner that is consistent with a family-friendly environment. Shoes must be worn at all times.
• Children must be always accompanied by a responsible adult and behave in a manner conducive to the quiet atmosphere of The Centurion Lounge.
• We welcome service animals into The Centurion Lounge. Please refer to our service animal guidelines under the “Can I bring my pet into The Centurion® Lounge” FAQ for more information.
• As a courtesy to other members and guests, please use headphones when using personal devices such as smartphones, laptops, and tablets.
• Please refrain from sleeping, lying on the floor, and placing luggage and feet on or reclining across lounge furniture.
• American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge.

Misconduct-related violations to Access and House Rules, including the use of discriminatory or aggressive language toward staff, or behaviors that are disruptive to the safety and comfort of other members, guests and our staff may result in removal from the lounge, suspension, or cancellation of any feature of your card (including access to The Centurion Lounge) or suspension or cancellation of your American Express account.

Lost items are turned over to the airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to the airport lost and found.

The Centurion® Lounge

The Centurion® Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms and family rooms, are subject to availability and are not guaranteed.

• Member Services Professionals available to assist with any inquiries on your current travel itinerary
• Elevated food and beverage menus crafted by award-winning celebrity Chefs Kwame Onwuachi, Mashama Bailey, Michael Solomonov, Sarah Grueneberg, and renowned Bar Director Harrison Ginsberg of Overstory in U.S. Centurion Lounges, courtesy of the Culinary Collective by The Centurion® Lounge
• Curated wines handpicked by renowned wine authority Anthony Giglio
• High-speed Wi-Fi
• Semi-private workspaces
• TVs and a Digital Library of magazines and newspapers
• Blue Roast by American Express coffee bar*
• Conference room*
• Shower suites*
• Family room*
  *Available in select locations.

We do not currently offer memberships. Access is only available to eligible Platinum Card Members, Delta SkyMiles® Reserve Card Members, Centurion Members, and eligible guests.

Yes, all Platinum Card® and Centurion Members, regardless of country of issue, are eligible for access to The Centurion® Lounge. Please note that guest access policies may vary internationally by location and are subject to change.